Crisis Intervention Coordinator

Posted 6 months ago

Status: Full-time, Non-Exempt
Benefits: Health Care Insurance, Vacation, Sick Leave, and Employee Retirement though SIMPLE IRA
Supervisor: Program Director

Job Description

  • Coordinate all aspects of crisis intervention services on the 24-hour Hotline in accordance to the California Office of Emergency Services (CAL OES) certification requirements Standing Together to End Sexual Assault’s Policies.
  • Maintain crisis intervention program client files and ensure compliance of services as required by CAL OES.
  • Ensure supervision and communication with all Advocates occurs on a regular basis to ensure systematic provision of crisis counseling, follow-up advocacy, and/or accompaniment services for crisis intervention clients.
  • Provide Advocates with information, emotional support, feedback, disciplinary action and letters of recommendation as needed.
  • Maintain Advocates files and ensure compliance with CAL OES sexual assault counselor certification.
  • Facilitate monthly Advocate meetings.
  • After Crisis Intervention Training, evaluate volunteers on their readiness for placement to provide Crisis Intervention services and serve in other capacities.
  • With the Community Education Coordinator and Crisis Intervention Coordinating Staff, implement recruitment strategies to obtain Crisis Intervention Training Volunteers from diverse segments of the community.
  • Provide appropriate crisis counseling, follow-up, advocacy, and accompaniment services to Crisis Intervention Program clients through an empowerment model.
  • Provide long-term counseling services to clients as needed.
  • With the Crisis Intervention Coordinating staff, cover open shifts and serve as staff back up to the 24-hour hotline.
  • Perform the duties of hotline coordination, volunteer management, and client case management during on-call shifts.
  • Meet regularly with Crisis Intervention Coordinating Staff and Program Director to conduct case management services and evaluate the quality and appropriateness of services provided.
  • Coordinate referrals to the Long-Term Counseling Program by communicating directly with the Long-Term Counseling Supervisor.
  • Attend weekly Long-term Counseling supervision meetings in order to obtain feedback on case management and to process issues that arise from working with Crisis Intervention Program clients.
  • Maintain a positive working relationship with law enforcement, medical personnel and other community professionals to ensure successful delivery of services to clients.
  • With the Crisis Intervention Coordinating staff, provide in-service trainings to social service agencies on issues related to sexual assault.
  • Facilitate at least one human relations training session for staff and volunteers each year.
  • Perform the duties and responsibilities in the absence of the Crisis Intervention Coordinating staff. Research the subject of sexual assault and participate in conferences, workshops, and trainings to expand knowledge of related issues and maintain a current knowledge base.
  • Prepare statistical data from services provided for reports needed by funding sources.
  • Act as spokesperson on behalf of STESA when necessary.
  • Contribute to an atmosphere of teamwork, mutual respect and empowerment among staff and volunteers.
  • Attend staff meetings and the annual Board/Staff retreat when required.
  • Perform other duties as required to advance the goals of STESA.


  • Bilingual in English and Spanish required.
  • BA required, preferably in psychology, sociology, human resources or related field.
  • Completion of Crisis Intervention Training within 3 months of hire and Long-term Counseling Training within 1 year of hire (STESA will provide this training).
  • Excellent public speaking and written communication skills.
  • Experience in the development and coordination of trainings.
  • Experience in training staff and volunteers.
  • Working knowledge of and sensitivity to issues related to sexual violence.
  • Knowledge of issues pertinent to marginalized communities.
  • Experience in working effectively with people of diverse cultural and socio-economic backgrounds.
  • Ability to work independently and as part of a team.
  • Ability to work effectively with professionals who interface with survivors of sexual assault and their significant others.
  • Accessible by telephone and live within range of an emergency paging system.
  • Willingness and ability to work unusual and varied hours.
  • Computer literate with knowledge of Microsoft Office.
  • Reliable transportation.

Physical Job Requirements

This job requires the employee to:

  • Sit for 80% of the working hours.
  • Type at a computer keyboard while seated at a desk.
  • Lift and carry for brief periods up to 25 pounds from the floor to shoulder level.
  • Bend, stoop and stand while filing in binders and files.
  • Twist and reach while at a desk or computer terminal.
  • Maintain physical and mental composure while dealing with emergencies, crisis situations and deadlines.
  • Hear and speak well enough to converse over the telephone or in person at all times.
  • Legally and physically be able to drive her or his vehicle during and after work hours while on agency related business.

Accommodations may be made for some of the above requirements. It is the employee’s responsibility to make the Office Manager or Executive Director aware of any special needs that they may have. This job description is not intended to be all-inclusive. An employee may also perform other reasonably related business duties.

Resume deadline: Open until filled.

To Apply — Submit cover letter, resume and three references to:
Idalia Gomez, Program Director

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