Receptionist – Bilingual

Santa Barbara
Posted 3 months ago

Job Announcement

Status: 40 hours per week, Non-Exempt
Benefits: Pro-rated Vacation, Sick Leave, and Employee Retirement through SIMPLE IRA.
Supervisor: Office Manager

A. Reception

  1. Ensure telephone and office accessibility during STESA’s business hours by providing coverage.
  2. Greet, screen and direct all walk-in clients and visitors to the appropriate program staff member. Answer telephones and route any messages.
  3. Disseminate current STESA information and activities to the public. Provide information and referral as needed.
  4. Keep reception area and literature displays orderly and with current information. Ensure sufficient copies.

B. Statistics

  1. Coordinate the collection of service and volunteer statistics as required by funding sources.
  2. Develop and revise forms in order to accurately keep service and volunteer statistics as required by funding sources.
  3. Perform data entry of client demographic and service information using computerized system.
  4. Produce computerized reports as required by funding sources and administrative staff members.
  5. Maintain archives of data entry forms and demographic information.

C. Fund Development

  1. Assist with fundraising record keeping including the maintenance of the donor database and the agency mailing list.
  2. Produce donor acknowledgments.
  3. Assist with fundraising activities.

D. Administration

  1. Manage volunteer applications and route them where applicable.
  2. Train and supervise office support volunteers and interns.
  3. Maintain an office supplies’ inventory.
  4. With supervision of the Office Manager, place orders to restock office supplies necessary for administrative and programmatic activities.
  5. Update Reception Procedures Manual.
  6. Responsible for mail distribution.
  7. Assists with preparation of bulk and special mailings.
  8. Ensure workroom, counseling rooms, bathrooms and break room are kept clean and orderly with sufficient supplies.

E. Other Responsibilities

  1. Provide auxiliary support to Crisis Intervention, Long-term Counseling and Education Programs as necessary.
  2. Have a working knowledge about the subject of sexual assault and seek training to enhance skills and increase knowledge base.
  3. Contribute to an atmosphere of teamwork, mutual respect and empowerment among staff and volunteers.
  4. Attend staff meetings and other meetings as required.
  5. Perform other duties as required to advance the goals of STESA.

• Bilingual in English and Spanish.
• Completion of Crisis Intervention Training within 3 months of hire (STESA will provide this training).
• Computer literate with knowledge of Microsoft Office.
• Strong oral and written communication. Excellent public and telephone demeanor.
• Volunteer Management skills.
• Experience with a multi-line telephone system.
• Must possess good judgment and respect confidentiality.
• Working knowledge of and sensitivity to issues related to sexual violence.
• Knowledge of issues pertinent to marginalized communities. Experience in working effectively with people of diverse cultural and socio-economic backgrounds.
• Knowledgeable about community resources and information.
• Ability to work effectively with professionals who interface with survivors of sexual assault and their significant others.
• Punctuality and ability to work varied hours.
• Strong attention to detail and experience in working in a multiple task environment.
• Ability to work independently and as part of a team; excellent organizational and time management. skills
• Reliable transportation.

Application Deadline: open until filled.

TO APPLY–Please submit resume, cover letter and three references to:

Elida Martinez, Office Manager

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